Spa Space Help Center
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Popular Articles
HOW TO ADD NEW USERS TO YOUR FACILITY
How to add new team members to have access to your facility dashboard.
UPDATING A GUEST'S PROFILE CARD
How to change a guest's name or phone number.
WHAT IS THE CANCELLATION POLICY FOR GUESTS?
We require guests to provide 24 notice. Cancelling within 24 hours will result in the full cost of the service being charged. This protects you and your pros from last minute cancellations.
Note: For the health and safety of our Pros and your Employees and Guests, we recommend not charging guests who cancel within 24 hours due to covid.
GIFT CARD BALANCE
How to check the balance of a Spa Space Gift Card.
MOVING AN APPOINTMENT TO A NEW TIME OR PRO
Rescheduling and editing an existing appointment.
HOW DO I REFUND AN APPOINTMENT?
Refunds are simple. Learn more here.
PROFESSIONAL CALL OUT
A Professional had an emergency and called out. Here's what to do.
HOW DO I CHANGE A GUEST'S CREDIT CARD?
Changing a credit card is quick and easy with these 2 steps.
Facility Best Practices with Professionals
Tips to engage and retain your professionals.
SpaSpace FAQs
Frequently asked questions by facilities.
NEED ASSISTANCE? CONTACT SUPPORT
Call Us (407) 236-5991
Email Us Support@spaspace.com
